How much does Zipchat cost?
Zipchat's Starter, Pro and Scale plans charge for an allowance of AI replies. The key detail is that a reply means one message sent by the AI, not a whole customer conversation. Extra packs cost $49 for 250 replies on those plans; Scale plus includes 500 replies per $49 pack. Official pricing
Here are the monthly list prices in US dollars. Starter, Pro and Scale are documented on the Shopify listing.
| Plan | Monthly (USD) | AI replies/month |
|---|---|---|
| Starter | $80 | 750 |
| Pro | $300 | 3,000 |
| Scale | $600 | 6,000 |
Pricing source · 2026-10-03
The official site also lists Scale plus at $11,520 annually ($960 per month), with 14,000 monthly replies. For larger usage, the pricing page also advertises Unlimited through a custom quote starting at $2,100/month. Its public description specifies monthly payments, a rate locked for 12 months and unlimited replies. Verify included features, the contractual term and eligibility in the demo; this is a public offer, not an accepted account quote. Unlimited details
This guide uses official information checked on October 3, 2026. The calculations below are examples to help you plan, not a quote for your store.
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Is there a free plan?
The Shopify listing includes Free with 120 AI replies per month. It also states USD billing and a 30-day cycle for recurring and usage charges. Check the offer shown when you sign up, since the main website's pricing grid focuses on paid plans. Shopify pricing details
The website advertises 20% off annual billing. The prices above are monthly list prices, not discounted annual equivalents. Published annual totals are $768 for Starter, $2,880 for Pro and $5,760 for Scale. Compare the amount payable upfront and the renewal terms before choosing. Official pricing FAQ
How many replies will you need?
Start with this simple calculation:
AI conversations × average AI replies per conversation = estimated reply usage.
For example, 300 conversations using four replies each need 1,200 replies. If those same conversations average six replies, usage rises to 1,800. Both are hypothetical examples. A quick delivery question may need fewer messages than helping someone compare several products.
Use recent customer questions to make your first estimate, then replace the estimate with actual usage during your trial. Check a busy month too—especially if a promotion or product launch is coming up.
Should you buy extra packs or upgrade?
These examples use whole packs of 250 replies at the listed $49 price. They exclude taxes, proration, plan-change charges and account-specific conditions.
- At 1,750 replies: Starter's $80 plus four packs at $196 totals $276, which is $24 less than Pro at $300.
- At 2,000 replies: Starter plus five packs totals $325. That is $25 more than Pro, which includes 3,000 replies.
So extra packs can make sense for a small, temporary increase, while a larger plan may cost less when higher usage continues. Confirm when an upgrade takes effect and how replies already used are treated before changing plans.
ZipchatCould AI answer your shoppers' everyday questions?7-dayfree trialCheck your trial end date at signupReview the price of your chosen planExplore Zipchat's 7-day free trial
Trial, refunds and automatic overages
The terms describe a seven-day trial followed by automatic charging in section 3.2, and automatic overages in section 3.5. Check the trial end date and any spending controls available in your account. Subscription terms
Read the refund details carefully: although the pricing FAQ promises a full refund, section 3.3 of the terms excludes annual plans and defaults to store credits. Confirm your eligibility, the claim deadline and the refund method before subscribing.
Set yourself a reminder before the trial ends. If you haven't had enough conversations to judge it, decide what further checking you need rather than letting renewal make the decision for you.
What else belongs in your budget?
Leave room for the human work around the chat: updating product details, checking answers and helping customers when the AI can't. You don't need a complicated spreadsheet. Three lines are enough to start:
- Subscription and extra replies: calculate a normal month and a busy month.
- Checking and updating: estimate time spent keeping answers current.
- Customer follow-up: record requests passed to your team and repeat contacts.
This helps you see whether the app is reducing work overall. A fast answer doesn't save time if it sends the customer back to support with the same problem.
How will you keep answers current?
Budget for checking updated answers as well as your reply allowance. Confirm the website rescan schedule for the plan and information sources you choose. Shopify product retrieval and order lookups follow different paths; the timing of price and stock changes in answers remains unverified.
| Source | When to check | Suggested owner |
|---|---|---|
| Shipping or returns page | After changes and rescanning | Page editor |
| Shopify product data | After a product change | Product manager |
| Order lookup | When the customer asks | Support lead |
Use this checklist during your trial. Decide who will check each answer and how much time to allow. A larger reply allowance alone doesn't settle whether the tool fits your updating routine. Official workflow and Shopify integration, checked September 10, 2026.
Frequently asked questions
Can I start with a free plan?
The Shopify listing includes Free with 120 AI replies per month. Check the offer shown when you sign up, because the main website pricing grid focuses on paid plans and the listing describes its own billing conditions.
Does a reply allowance mean the same number of customer conversations?
No. A reply means a message sent by the AI, so a conversation can use several replies. Estimate usage by multiplying AI conversations by average AI replies per conversation, then replace your estimate with actual trial usage.
Should I buy extra replies or move to a larger plan?
Extra packs can suit a small, temporary increase, while a larger plan may cost less if higher usage continues. Compare the combined plan and pack cost, and confirm when an upgrade takes effect and how already-used replies are treated.
What merchants say
Checked September 19, 2026: Shopify App Store showed 4.9/5 from 196 reviews; G2’s seller page showed 4.8/5 from 9. We use that G2 page’s figures, without combining separate counts.
Sampled complaints suggest trial checks:
- Answer tuning: test niche product questions after correcting answers.
- Support: confirm where to escalate unresolved setup problems.
- Sales outreach: check how to stop unwanted marketing messages.
See the merchant reports and developer replies. Their frequency and reproducibility in your account remain unverified.
Include the work of correcting answers alongside reply usage when judging the budget.
Which plan should you start with?
Choose the smallest plan that covers your expected replies and required features, then compare its total cost with the next tier. Before confirming, save the price, billing period, extra-usage rules, renewal date and cancellation conditions shown for your account.
If you're still deciding whether the tool fits, start with our Zipchat review. Pricing matters most once you know which customer questions you want it to handle.
