Concept illustration of a shop owner in Japan comparing human support, AI chat, and automated flows while preparing orders

Tidio pricing is easier to understand when you separate human support, Lyro's AI replies, and preset Flows. With annual billing selected, the official site shows Starter for human support at US$24.17 per month, Lyro from US$32.50, and Flows from US$24.17. These are monthly equivalents. You don't need to buy everything at once; your total depends on the products and usage you choose. Official pricing

Questions keep arriving while you're packing orders, and replies have to wait until the evening. If that sounds familiar, start by looking at questions that usually have the same answer. Those may be a useful place to try AI assistance.

This guide is for small online shops operating in Japan. We checked official documentation on September 7, 2026. The shop and conversations below are illustrative examples.

Start by separating the work you want help with

Imagine a two-person shop selling tableware and kitchen accessories. One person packs orders while the other handles customer questions and product listings.

What the shop wants to doProduct to considerUsage unit to check
Have a person review a photo of a damaged item and help the customerCustomer Service: human supportConversations handled by a person
Answer “Is this dishwasher-safe?” using the shop's informationLyro: AI repliesConversations in which Lyro responds
Offer buttons for product questions or order questionsFlows: preset pathsVisitors who trigger a Flow

You can check these three usage totals separately. “We receive 100 inquiries a month” doesn't mean any allowance of 100 will fit. Look at which product will handle the interaction. Official guide to checking usage

Review around 10 recent inquiries. Sort them into questions that need store information, requests where a person needs to understand the situation, and questions that a button-based path might handle. That gives you a starting point for choosing products.

Once you've decided which jobs to cover, check the available combinations on Tidio's pricing page.

Lyro's free 50 conversations are a one-time allowance

The free Lyro allowance doesn't add another 50 conversations each month. Once it's used up, Lyro stops responding under that free allowance. You need a paid Lyro package for a quota that renews monthly. Lyro's free allowance and renewal rules

It can help you try the product, but ongoing use needs a separate budget. Don't assume that paying for human support also gives you a fresh Lyro allowance every month.

A conversation isn't a single message

Lyro usage counts when it first replies in a new conversation. Several replies in an ongoing exchange don't each count as another conversation. After 15 minutes of inactivity, though, the thread closes. A new question followed by another Lyro reply counts again. How conversations are counted

Here's an illustrative live chat:

TimeCustomer question and Lyro replyHow to think about usage
10:00Lyro answers “Is this bowl dishwasher-safe?”First conversation
10:05It answers the follow-up “Can it go in the microwave?”Same conversation
10:30With no messages in between, it answers “Do you offer gift wrapping?”New conversation

One customer has used two Lyro conversations in this example. Customer counts and message counts alone won't tell you the allowance you need.

Flows count visitors, not conversations

Within the same monthly usage period, one visitor can trigger several Flows and still count as one visitor reached. Visitors who haven't triggered a Flow aren't all counted automatically. Flows quota rules

For example, a greeting shown automatically to everyone can reach more people than a set of options shown only after someone opens the chat. Where you start the Flow matters to your budget, as well as how many people ask questions.

Separate the monthly equivalent from monthly billing

The opening prices were displayed with annual billing selected. Don't use them as monthly-billed prices. If you want to try a month at a time, choose Monthly on the pricing page, select your usage allowance, and check the resulting price.

Write down the initial payment, contract period, and next renewal date. If you budget in yen, check the actual yen charge rather than treating the US-dollar figure as a fixed yen cost. This article doesn't lock in a yen conversion at a changing exchange rate.

A small shop sharing packing and support duties can use a simple note like this:

Budget noteWhat to record
Products to useFor example, human support and Lyro; no Flows yet
Subscription choiceMonthly or annual billing, plus the allowance
Actual chargeCheckout total, currency, and any displayed taxes or additions
Busy periodsWhich allowance might rise during a sale or an order backlog
Ongoing workTime spent updating FAQs and handling exceptions

Check whether your allowance can upgrade automatically

Eligible monthly subscriptions can move to a higher allowance as usage approaches the limit. The documentation describes this for new projects on standard monthly plans; free accounts, trials, annual plans, and Plus are excluded. You can disable it on supported plans. Check the setting and notification address when choosing monthly billing. Automatic upgrade conditions

Japanese replies and the admin panel are separate questions

Lyro supports Japanese. However, Japanese isn't listed among the languages in the official admin-panel localization guide. Answering customers in Japanese and completing every setup task in Japanese are different capabilities. Lyro language support · Admin-panel languages

Alongside the price, check whether the person responsible can review conversations and correct answers. If the English interface is unfamiliar, allow some time to learn the settings.

Try five questions first

Before adding more products, prepare questions for which you know the shop's correct answer. Our tableware shop could start with these five:

  1. “Is this dishwasher-safe?” Check that the answer refers to the right product.
  2. “How much is shipping to Okinawa?” Check the region-specific conditions.
  3. “Will it arrive by Saturday?” Check that the answer doesn't promise an unsupported delivery date.
  4. “My item arrived chipped.” Check that the request can reach a teammate.
  5. “I'd like to speak to someone at the shop.” Check that the teammate receives it and can continue the conversation.

For each conversation, note whether the answer was useful, what work remained for a person, and how usage changed. That helps you think about the effect on your workload, beyond simply counting AI replies.

To explore the product first, read our Tidio Lyro introduction.

Once you have a clearer idea of the questions and allowance you need, check Tidio's current pricing for your expected usage. Start with a job you can see yourself continuing to use it for; you don't need to assemble the whole toolkit immediately.

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