EC AI Lab / TIDIO

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Tidio

AI answers and live chat

7-dayfree trialNo credit card requiredMoves to the Free plan afterward unless you choose a paid subscription Try Tidio free for 7 days

Opens the official site (referral link)

Starting price: Free plan available
Free trial / free plan: 7-day trial; free plan available
Latest information checked: 2026-09-12

Guide

Concept illustration of AI answering questions and handing conversations to staff

Tidio2026-09-06

Tidio Lyro AI Agent Review: Pricing, Features and Limits

How Tidio Lyro AI Agent works with live chat and Flows, what the free AI allowance and paid conversations cost, and what Shopify stores should check first.

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Concept illustration of a small store assessing human and AI support paths and their usage

Tidio2026-09-19

Tidio Review (2026): Is It Worth It for Shopify Support?

Evaluate Tidio for Shopify support: separate human and AI usage, read customer reviews in context, and use the free trial to test the work your team actually does.

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Pricing

Concept illustration of a support team sorting customer inquiries into human support, AI chat, and automated flows to plan usage

Tidio2026-09-07

Tidio Pricing Explained: Budget for Your Team, Lyro and Flows (2026)

Plan your Tidio budget with separate allowances for your support team, Lyro and Flows. Compare normal and busy months, billing periods, and upgrade settings.

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Concept illustration of a shop owner in Japan comparing human support, AI chat, and automated flows while preparing orders

Tidio2026-09-07

Tidio Pricing for Small Shops in Japan: Lyro, Human Support, and Flows (2026)

Understand Tidio pricing for a small shop in Japan: human support, Lyro and Flows allowances, annual billing, Japanese replies, and a simple first test.

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Compare

Concept illustration comparing AI shopping help, a team helpdesk and human chat for one support question

Tidio2026-09-19

3 Tidio Alternatives for Shopify Support (2026)

Compare Zipchat, Gorgias, and Shopify Inbox by the support work you need to change. Understand billing units, trial questions, and migration costs before switching from Tidio.

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Illustration comparing a small live-chat desk with a shared team inbox

Tidio2026-09-18

Tidio vs Gorgias for Shopify: Compare Costs, Order Work and AI Handoffs

Compare Tidio and Gorgias by billing units, Shopify order workflows and human handoff. Use three shared pilot cases to decide which service to evaluate first.

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Illustration comparing fixed plan tiers with per-seat and per-resolution support costs

Tidio2026-10-21

Tidio vs Intercom for Shopify: Which Fits a Small Store? (2026)

Tidio vs Intercom compared for small Shopify stores: how each prices seats, plans and AI (Lyro vs Fin), what the free trials include, and how Shopify integration works.

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Concept illustration of choosing a chat service for an online store

Zipchat2026-09-05

3 Zipchat Alternatives for Ecommerce Customer Support

Explore Gorgias, Tidio, and Shopify Inbox as alternatives to Zipchat. Compare their uses, questions to ask, and the work involved in switching.

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Concept illustration of comparing four AI chatbot options for a store

Zipchat2026-09-05

Best AI Chatbots for Shopify: 4 Apps Compared (2026)

Compare four Shopify chatbot apps (Zipchat, Gorgias, Tidio and Shopify Inbox) by the job you need done, AI features and total cost, and see which to try first.

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Concept illustration of AI and staff supporting customers together

Zipchat2026-09-05

4 AI Customer Support Tools for Shopify: Features and Fit

Compare Zipchat, Gorgias, Tidio Lyro, and Shopify Inbox for customer support. See what each does, how staff take over, and what to check in a trial.

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Concept illustration of choosing a new customer support service

Zipchat2026-09-05

3 Gorgias Alternatives for Shopify: Helpdesk, AI and Store Chat

Compare Tidio, Zipchat and Shopify Inbox by the work you need to replace: team support, AI answers or store chat. Includes a cost worksheet and migration checklist.

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Concept illustration comparing AI-led chat and AI-human support

Zipchat2026-09-05

Zipchat vs Tidio: AI Features, Live Chat, and Costs (2026)

Compare Zipchat with Tidio's live chat, Lyro AI, and Flows. Learn how their usage limits differ and what to check when customers need a person.

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How-to

A helpful chat message offering assistance to a shopper leaving a cart

Tidio2026-09-30

Tidio abandoned cart flow for Shopify: setup and trial checklist

Set up Tidio's abandoned cart flow with a clear role for chat, check Flows usage separately, and avoid overlapping your existing recovery emails.

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Email envelopes organized into support tickets with clear ownership

Tidio2026-10-07

Tidio email ticketing: connect your support inbox and plan the handoff

Learn what to check when moving support email into Tidio, from mailbox forwarding and sender identity to ticket ownership, pricing and Lyro's email workflow.

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Illustration of starting a chatbot on a small free allowance and moving up to paid tiers as usage grows

Tidio2026-10-14

Free AI Chatbot for Shopify: Set Up Tidio's Free Plan (2026)

Free AI chatbot for Shopify with Tidio: what the free plan includes (50 conversations, Flows, 50 Lyro chats), a 5-step setup, and when to upgrade. Checked October 2026.

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Concept illustration of setting up store chat, preparing FAQs and testing a reply

Tidio2026-09-19

Tidio Setup Guide for Shopify: From Free Trial to First Reply

Plan your Tidio trial, follow the documented Shopify installation route, and test a complete conversation before extending the setup to Lyro and order workflows.

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Editorial illustration of reviewing question-and-answer cards for an AI knowledge base

Tidio2026-09-14

Tidio Lyro Knowledge Base: Prepare Your FAQ, Test Answers, and Keep It Current

Build a useful FAQ for Tidio Lyro with ten starter questions, worked answers, and a testing checklist. Choose between URLs, manual Q&A, CSV, and PDF, then check sources and updates.

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A customer verifies order details to retrieve shipment tracking, with a route to human support.

Tidio2026-09-23

Can Tidio Lyro Check Shopify Order Status? Setup and Plan Checks

Find out how Lyro retrieves Shopify order details, who can access its order-status template, and what to test before adding it to your support workflow.

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