What do you want to change about Gorgias?
Need a different shared inbox, a new AI assistant, or a simpler way to answer shoppers? Those are three different reasons to look for a Gorgias alternative—and they lead to different choices.
Tidio is worth comparing for live support and AI together. Zipchat belongs on your list if you want to change how AI handles conversations. Shopify Inbox is another option if most of your support happens in your store's chat. None is automatically a replacement for everything your team does in Gorgias.
Gorgias combines a helpdesk with an AI Agent that handles support and shopping conversations. Helpdesk overview · AI Agent overview
This shortlist is based on official information checked September 5, 2026. We haven't tested a migration or compared these tools in a live store.
| Tool | What to consider it for | Before switching |
|---|---|---|
| Tidio + Lyro | Live chat, ticketing, and AI replies | Check channels, assignments, and access to past conversations |
| Zipchat | AI sales and support conversations | Decide where staff will handle questions AI cannot finish |
| Shopify Inbox | Storefront messaging with an optional automatic agent | Plan how to handle requests that arrive outside store chat |
Tidio: compare a typical day on your support team
Tidio offers ticketing, live chat, and Lyro AI for Shopify. Official Shopify integration
Ask a teammate to try the demo with questions they handle every day. Include a conversation reassigned to someone else, a reopened issue, and a customer who hasn't provided enough information. Can the teammate see what happened and respond without extra digging?
Check how you'll keep access to past conversations, internal notes, and customer details. An available CSV export is useful only if your team can use that information when following up. Confirm the import options directly; this guide doesn't verify a migration route.
TidioBring AI answers and live chat together7-dayfree trialNo credit card requiredMoves to the Free plan afterward unless you choose a paid subscriptionTry Tidio free for 7 days
Zipchat: focus on the conversations you want AI to handle
Zipchat is an ecommerce AI sales and support tool. That makes it relevant when you're reconsidering automated answers, but it doesn't establish that it can replace every helpdesk task. Official product overview
For example, you could try it on product recommendations while keeping your current support inbox. Check that recommendations follow your catalog rules and that unanswered questions reach your team.
List the work staff will still do: approve exceptions, follow up later, and answer messages from other channels. If that requires a second workspace, include the extra time in your decision. Our Zipchat review covers the product, and our pricing guide explains its reply-based costs.
See whether Zipchat fits your business7-dayfree trialCheck your trial end date at signupReview the price of your chosen planExplore Zipchat's 7-day free trial
Shopify Inbox: see whether a simpler setup is enough
Shopify Inbox includes an optional agent that can reply automatically, alongside staff messaging. Official Inbox guide
Start by checking which options are available in your store. Try common questions, a request for a person, and conversations in the languages you support. Then consider messages that arrive elsewhere: those still need somewhere to go.
Compare the full cost of switching
Give each provider the same information: channels, monthly questions, seasonal peaks, team size, and required actions. Ask what usage is included and what costs extra. Different billing units aren't interchangeable.
Include migration, training, and any period when you'll pay for both tools. Keep unknown costs marked as unknown rather than entering zero.
Before canceling Gorgias:
- List the channels, saved replies, integrations, and records you need.
- Test those requirements with the people who will use the new tool.
- Confirm how you'll retain access to customer history.
- Decide who will catch missed requests during the switch.
- Keep a way to return to the old setup if needed.
If a full replacement looks unnecessary, try a smaller change first. Our Shopify chatbot shortlist can help narrow the options.
