EC AI Lab / GORGIAS

Gorgias

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Gorgias

Customer support for your team

Book a demo7-day free trialAll features included, no credit card required Request a Gorgias demo

Opens the official site (referral link)

Starting price: Starter: $10/mo for Helpdesk; AI costs extra
Free trial / free plan: 7-day free trial with all features, no credit card required
Latest information checked: 2026-10-11

Guide

Concept illustration of organized support and order cards beside a scale weighing team workflow and costs

Gorgias2026-09-19

Gorgias Review: Is It Worth It for Shopify Stores?

Evaluate Gorgias for Shopify support: where its shared inbox helps, how ticket and AI charges differ, what reviewers criticize, and what to check before booking a demo.

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Pricing

Separating helpdesk ticket costs from AI resolution usage

Gorgias2026-09-06

Gorgias Pricing Explained: Helpdesk, AI Agent and Ticket Costs

See what Gorgias Starter includes, how tickets and AI usage affect your bill, and why legacy pricing differs. Build a clearer budget before choosing a plan.

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Compare

Comparing two support workflows for the same store order

Gorgias2026-10-08

Gorgias vs. Zendesk for Shopify: compare workflows before headline prices

Compare Gorgias and Zendesk around Shopify order handling, seats versus ticket volume, AI costs and migration work. Bring the right questions to a demo.

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Concept illustration comparing AI shopping help, a team helpdesk and human chat for one support question

Tidio2026-09-19

3 Tidio Alternatives for Shopify Support (2026)

Compare Zipchat, Gorgias, and Shopify Inbox by the support work you need to change. Understand billing units, trial questions, and migration costs before switching from Tidio.

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Illustration comparing a small live-chat desk with a shared team inbox

Tidio2026-09-18

Tidio vs Gorgias for Shopify: Compare Costs, Order Work and AI Handoffs

Compare Tidio and Gorgias by billing units, Shopify order workflows and human handoff. Use three shared pilot cases to decide which service to evaluate first.

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Concept illustration of choosing a chat service for an online store

Zipchat2026-09-05

3 Zipchat Alternatives for Ecommerce Customer Support

Explore Gorgias, Tidio, and Shopify Inbox as alternatives to Zipchat. Compare their uses, questions to ask, and the work involved in switching.

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Concept illustration of comparing four AI chatbot options for a store

Zipchat2026-09-05

Best AI Chatbots for Shopify: 4 Apps Compared (2026)

Compare four Shopify chatbot apps (Zipchat, Gorgias, Tidio and Shopify Inbox) by the job you need done, AI features and total cost, and see which to try first.

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Concept illustration of AI and staff supporting customers together

Zipchat2026-09-05

4 AI Customer Support Tools for Shopify: Features and Fit

Compare Zipchat, Gorgias, Tidio Lyro, and Shopify Inbox for customer support. See what each does, how staff take over, and what to check in a trial.

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Concept illustration of choosing a new customer support service

Zipchat2026-09-05

3 Gorgias Alternatives for Shopify: Helpdesk, AI and Store Chat

Compare Tidio, Zipchat and Shopify Inbox by the work you need to replace: team support, AI answers or store chat. Includes a cost worksheet and migration checklist.

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Concept illustration comparing AI conversations and a staff helpdesk

Zipchat2026-09-05

Zipchat vs Gorgias: Which Fits Your Support Setup?

Compare Zipchat and Gorgias for AI answers and team support. Understand their different billing units and what to test before choosing a tool.

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How-to

Illustration of preparing support knowledge, testing AI responses and checking human handoff

Gorgias2026-09-19

Gorgias AI Agent Setup: Knowledge, Testing and Handoffs

Prepare a controlled Gorgias AI Agent launch: separate knowledge from actions, test edge cases in Playground, verify handoffs, and confirm the AI subscription before going live.

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Envelopes passing a sorting station where routine ones get an automatic reply and tricky ones go to a person's desk

Gorgias2026-10-15

Gorgias Auto Reply for Shopify: 3 Rules to Set Up in 2026

Gorgias auto reply for Shopify customer service automation: build acknowledgment, after-hours and order-status Rules, know when to use AI Agent, and set handoff limits.

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A store contact form sending a customer question to a support inbox

Gorgias2026-10-01

Gorgias contact form for Shopify: plan the move from submission to reply

Compare a Gorgias contact form with your current Shopify contact page, choose a publishing method, and test the complete support workflow before switching.

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Illustration of collecting product, delivery and return inquiries in one inbox and assigning responsibility

Gorgias2026-09-15

Gorgias Setup for Shopify: Your First Inbox, Email and Team Handoff

Plan your first Gorgias rollout: connect Shopify, check email requirements, choose team permissions and run three support handoff tests before adding AI.

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Illustration of three layers of Gorgias integrations: the store at the center, support channels around it, and add-on apps on the outside

Gorgias2026-10-22

Gorgias Integrations: What Shopify Stores Should Connect

Gorgias integrations explained for Shopify merchants: Shopify, email, Instagram, WhatsApp, phone, Klaviyo, Recharge and HTTP integrations, with setup steps, plan limits and what to test in the free trial.

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Concept illustration of checking interface language, AI replies and human support separately

Gorgias2026-09-19

Gorgias for Japanese and Multilingual Stores: What to Verify

Separate Gorgias chat localization from Japanese AI accuracy, admin language, vendor support and billing. Build a practical evaluation for a Shopify store serving Japan.

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Hands compare product order cards beside a reply with empty fields and a separate card for attached actions.

Gorgias2026-09-12

Gorgias Order-Status Macros: Check the Order, Reply and Actions

Build Gorgias shipping macros with three sample replies and four tests. Check the Shopify order, missing variables and actions before sending.

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Illustration of reviewing an order before choosing an address change or refund

Gorgias2026-09-24

Can Gorgias Edit and Refund Shopify Orders? What to Check Before You Buy

See where Gorgias fits your Shopify order workflow, including address changes, partial refunds and order-editing limits. Bring three practical scenarios to your demo.

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Editorial illustration of labeling customer inquiry cards and organizing them into shipping, returns, and product questions

Gorgias2026-09-08

Gorgias Rules and Tags: Auto-Tag Tickets with 10 Examples

Set up Gorgias tags and rules step by step: three starter tags, 10 sample tickets to sort, a rule that auto-tags delivery questions, and a view for open tickets.

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