EC AI Lab / GORGIAS

Gorgias

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Gorgias

Customer support for your team

Book a demoA free trial is availableAsk about the trial length and included features during your demo Request a Gorgias demo

Opens the official site (referral link)

Starting price: Starter: $10/mo for Helpdesk; AI costs extra
Free trial / free plan: Free trial available; check duration at signup
Latest information checked: 2026-09-12

Pricing

Separating helpdesk ticket costs from AI resolution usage

Gorgias2026-09-06

Gorgias Pricing Explained: Helpdesk, AI Agent and Ticket Costs

See what Gorgias Starter includes, how tickets and AI usage affect your bill, and why legacy pricing differs. Build a clearer budget before choosing a plan.

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Compare

Concept illustration of choosing a chat service for an online store

Zipchat2026-09-05

3 Zipchat Alternatives for Ecommerce Customer Support

Explore Gorgias, Tidio, and Shopify Inbox as alternatives to Zipchat. Compare their uses, questions to ask, and the work involved in switching.

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Concept illustration of comparing four AI chatbot options for a store

Zipchat2026-09-05

AI Chatbots for Shopify: 4 Options and How to Choose

Compare Zipchat, Gorgias, Tidio and Shopify Inbox for product questions and customer support. Find the right starting point, then check features and costs.

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Concept illustration of AI and staff supporting customers together

Zipchat2026-09-05

4 AI Customer Support Tools for Shopify: Features and Fit

Compare Zipchat, Gorgias, Tidio Lyro, and Shopify Inbox for customer support. See what each does, how staff take over, and what to check in a trial.

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Concept illustration of choosing a new customer support service

Zipchat2026-09-05

3 Gorgias Alternatives for Your Ecommerce Support Team

Compare Tidio, Zipchat, and Shopify Inbox as Gorgias alternatives. See what each handles, what your team still needs, and how to compare switching costs.

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Concept illustration comparing AI conversations and a staff helpdesk

Zipchat2026-09-05

Zipchat vs Gorgias: Which Fits Your Support Setup?

Compare Zipchat and Gorgias for AI answers and team support. Understand their different billing units and what to test before choosing a tool.

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How-to

Hands compare product order cards beside a reply with empty fields and a separate card for attached actions.

Gorgias2026-09-12

Gorgias Order-Status Macros: Check the Order, Reply and Actions

Build Gorgias macros for shipping questions with three sample replies and four test cases. Check the right Shopify order, missing variables and actions before sending.

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Editorial illustration of labeling customer inquiry cards and organizing them into shipping, returns, and product questions

Gorgias2026-09-08

Gorgias Tags and Rules: Organize Your Support Inbox in 3 Categories

Start with delivery, returns and product questions. This beginner-friendly Gorgias guide includes 10 sample tickets, a tagging rule and useful inbox views.

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